Caspians Vegas LLC

Job Summary

The Lounge Cocktail Server will deliver a quality experience while maintaining a great energy and vibe.

Actively taking orders, completing food and beverage service, and monitoring the guests’ experience, while

continuously interacting with the guests, fellow team members, and management in a polite, courteous

manner to ensure gracious hospitality.

Duties-Responsibilities

▪ Greeting guests in a positive, friendly manner and making them feel welcome

▪ Guiding guests through all phases of their experience

▪ Exhibit proper menu knowledge, selling techniques and service delivery of both non-alcoholic and

alcoholic beverages, and any menu items offered

▪ Solicit any allergy or dietary restrictions from each guest

▪ Check ordered food and beverage items, ensure accuracy and deliver items to guests according to

steps of service

▪ Process Guest payments by cash, credit card, venue comps and all other tender types

▪ Ensure that all tables and chairs are set correctly and clean

▪ Assist in running items, bussing tables and setting tables when necessary

▪ Keep table tops, floors, service areas, and POS station/s clean/free of dirty glasses, dirty ashtrays, trash,

throughout shift

▪ Request identification from customers when legal age is questioned and works in an efficient and

professional manner

▪ Comply with all state and federal liquor laws

▪ Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a manager’s attention

▪ Refuse further service of alcohol to intoxicated guests in a courteous and safety-minded manner

▪ Clean all spills immediately

▪ Pouring waters, serving condiments and some side-items as necessary.

▪ Provide direction to and assistance to support staff to ensure proper service

▪ Anticipate the guests’ needs and respond appropriately.

▪ Maintain a level of professionalism, that will make guests want to return

▪ Bid farewell to guests, using guest’s name when known, and encourage them to return

▪ Perform all opening and closing duties, based upon shift assignment

▪ Communicate effectively with management and service team members in order to fulfill and address

any issues or needs requested by guests and or other team members

▪ Work as a team, assisting all guests’ and team members’ needs and inquiries

▪ Conform to the department grooming standards, uniform or attire, and jewelry policy

▪ Follow all procedures and policies set forth by the company, division, department and all health and

safety regulations set by County health department

▪ Responsible for proper check out policies and procedures

▪ Perform side work as assigned

Work Experience & Knowledge-Education Background

▪ 2-year experience as a server/cocktail in a similar, high-volume restaurant environment or 1-year

experience in a fine dining establishment required

▪ Must have a working knowledge of Spirits, Wine and Food

▪ Basic computer skills and experience with POS systems and cash handling skills

License-Certificates:

▪ SNHD Food Handlers Card

▪ Alcohol Awareness Cert

▪ Current, legal and unrestricted ability to work in The United States

Talents-Abilities-Skills:

▪ Excellent interpersonal skills, can build rapport well; can relate well to all kinds of people; build

relationships; use diplomacy and tact

▪ Ability to keep confidences; admit mistakes; doesn't misrepresent him/herself for personal gain

▪ Ability to quickly become knowledgeable in current policies and practices

▪ Excellent organizational skills and attention to detail

▪ Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems

▪ Ability to clearly communicate in English with guests, management/co-workers, both in person and on

the telephone

▪ Positive attitude, self-motivated, energetic and is a willing learner

▪ Must be able to print legibly for team members, management, and guests to read

▪ Ability to handle a fast-paced, busy, and somewhat stressful environment

▪ Professionally groomed in a manner consistent with department grooming standards

▪ Must be 21 years of age to handle beverages in the State of Nevada

Physical Requirements-Activities-Environmental Conditions:

The work environment and physical demands described here reflect what team members experience while

performing essential job functions. Reasonable accommodations can be provided to enable individuals with

disabilities to carry out these essential tasks.

▪ Sedentary work that primarily involves sitting/standing ☐ Never ☐ Occasionally ☒ Constantly

▪ Light work that includes moving objects up to 30 pounds ☐ Never ☒ Occasionally ☐ Constantly

▪ Medium work that includes moving objects up to 50 pounds ☒ Never ☐ Occasionally ☐ Constantly

▪ Heavy work that includes moving objects up to 100 pounds or more. ☒ Never ☐ Occasionally ☐ Constantly

▪ Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like ☒ Never ☐ Occasionally ☐ Constantly

▪ Moving in various environments including tight and confined spaces ☐ Never ☒ Occasionally ☐ Constantly

▪ Bending, stooping, kneeling, crouching ☐ Never ☐ Occasionally ☒ Constantly

▪ Remaining in a stationary position, often standing or sitting for prolonged periods ☐ Never ☐ Occasionally ☒ Constantly

▪ Moving about to accomplish tasks or moving from one work area to another ☒ Never ☐ Occasionally ☒ Constantly

▪ Adjusting or moving objects up to 15 pounds in all directions including wine

▪ buckets, straightening furniture ☐ Never ☐ Occasionally ☒ Constantly

▪ Communicating with others to exchange information ☐ Never ☐ Occasionally ☒ Constantly

▪ Repeating motions that may include the wrists, hands and/or fingers ☐ Never ☐ Occasionally ☒ Constantly

▪ Operating machinery and/or power tools ☒ Never ☐ Occasionally ☐ Constantly

▪ Operating motor vehicles or heavy equipment ☒ Never ☐ Occasionally ☐ Constantly

▪ Assessing the accuracy, neatness of the work assigned ☐ Never ☐ Occasionally ☒ Constantly

▪ Working in low temperatures ☐ Never ☒ Occasionally ☐ Constantly

▪ Working in high temperatures ☐ Never ☒ Occasionally ☐ Constantly

▪ Outdoor elements such as precipitation and wind ☒ Never ☐ Occasionally ☐ Constantly

▪ Working in noisy environments ☐ Never ☒ Occasionally ☐ Constantly

▪ Working in hazardous conditions ☒ Never ☐ Occasionally ☐ Constantly

▪ Working in poor ventilated areas ☒ Never ☐ Occasionally ☐ Constantly

▪ Working in small and/or enclosed spaces ☐ Never ☒ Occasionally ☐ Constantly

Page 3 of 3 – Lounge Cocktail Server

This job description serves as a summary of the duties expected of you in your role. It is not an exhaustive list but

rather a general guide to your expected responsibilities. As a Team Member, you should understand that job

descriptions are subject to change and may be updated at any time. Attendance at all scheduled training

sessions and meetings are at times mandatory.

Having reviewed the qualifications and requirements for the position, I am confident that I can fulfill these duties

to the best of my ability.

JOB CODE: 1000349